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Returns / Exchanges Policy

This policy applies to products purchased from Mizzle & Co. Pty Ltd (ABN 33 616 277 911) via our online store www.mizzle.com.au, for delivery within Australia.

Pursuant to your statutory rights under the Australian Consumer Law, Competition and Consumer Act 2010 (Cth), our returns policy is as set out below.

Products purchased via www.mizzle.com.au must be returned in accordance with our online returns policy.

CHANGE OF MIND

  1. We are more than happy to assist with a return or exchange for purchases made directly with www.mizzle.com.au.
  2. Please contact our Office on 03 6295 4612 or via email at hello@mizzle.com.au, 9am to 5pm Monday to Friday, and we will advise you of the returns process and any other queries you may have.
  3. We do not accept cancellations of orders once the order has been dispatched from our warehouse.
  4. Shipping costs for returned items must be covered by the customer for change of mind.

FAULTY MERCHANDISE

  1. At Mizzle, we take great care in packaging and ensuring that our products are of excellent quality.  However, if you find a fault or defect with our products (other than damage incurred during the course of transit or carriage), we will gladly offer you a refund or a replacement item. 
  2. For faulty or damaged products, please contact our Head Office on 03 6295 4612 within 10 days of delivery, or send us an email at hello@mizzle.com.au.  Please include photos of the faulty/damaged products, and we will advise and assist you with the returns process.

RETURNS PROCESS AND OTHER ENQUIRIES

  1. All purchases made at our stockists, should be discussed directly with that store.
  2. We will only process returns once items have been returned to our warehouse.
  3. Returned items must be received back in original condition with all packaging intact.
  4. Returns will be accepted within 10 days of purchase.
  5. We endeavour to process all returns within 3 business days.
  6. Please allow up to 2 weeks for your financial institution to process a refund.

Naturally we hope that you will be so happy with your Mizzle purchase that there is no need for a return!